TRIPLE L PUBLISHING  LLC

RETURN & REFUND POLICY

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Last Updated: December 1, 2025

Thank you for choosing Triple L Publishing. We value your business and are committed to providing quality faith-based children’s books and educational resources. Please review our Return and Refund Policy below.

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1. Eligibility for Returns

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We accept returns on eligible physical products within 14 days of delivery.

To qualify for a return:

• The item must be unused, in original condition, and in original packaging.

• The customer must provide proof of purchase (order confirmation, receipt, or packing slip).

• Returns must be initiated through our contact page prior to sending items back. 

• Shipping costs for returned items are the responsibility of the customer, unless the return is due to an error by Triple L Publishing, LLC.

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2. Non-Returnable Items

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The following items cannot be returned or refunded:

• Digital downloads and printable products

• Customized, signed, or personalized books

• Items purchased on clearance or final sale

• Products damaged by customer use, handling, or storage

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3. Exchanges

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We offer exchanges only for defective or damaged physical items.

To qualify:

• Notify us within 7 days of delivery

• Include photos of the damaged product and shipping packaging

• Keep all packaging until the claim is reviewed

If approved, we will ship a replacement at no additional cost.

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4. Refunds

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Refunds may be issued when:

• A returned item is received and inspected

• The item meets return eligibility requirements

Refunds will be processed to the original method of payment within 5–10 business days. Shipping costs are non-refundable, except for returns caused by our fulfillment error.

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​​5. Incorrect or Missing Items

​​If your order arrives with incorrect items or incomplete quantities:

• Contact us within 72 hours

• Provide your order number and photos if applicable

We will correct the order promptly at no cost to you.

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6. Damaged During Shipping

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If an item arrives damaged during transit:

• Report the issue within 7 days

• Provide photos of the product and packaging

We will file the shipping claim and send a replacement after review.

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7. Digital Products

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All digital downloads, printable activity pages, and curriculum files are non-refundable once delivered, as they cannot be returned.

If you experience a technical issue accessing your digital product, we will assist promptly to resolve download or access problems.

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8. How to Initiate a Return or Claim

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Please contact us:

Email or Website Contact Page
Include:

• Order number

• Customer name

• Description of the issue

• Photos if applicable

We will respond within 2-3 business days with next steps.

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​9. Policy Consistency Across Platforms

This policy applies to products purchased through:

• Our website

• Online storefronts (TikTok Shop, Etsy, social platforms)

• Pop-up shops, vendor events, and in-person sales